OKRs

OKR for improving Search e.g. Bill Pay

Enhance the the Bill Pay search functionality to make it easier for users to find vendors and make payments efficiently.

Key Results:

1. Improve Search Accuracy:

   • Increase the search result accuracy rate to 95% by the end of Q4 2024.

   • Implement an advanced search algorithm that reduces search errors by 50% within the next two quarters.

2. Enhance User Experience:

   • Achieve a user satisfaction score of 90% for the Bill Pay search feature by conducting quarterly user surveys.

   • Reduce the average time taken to find a vendor and complete a payment by 30% by the end of Q4 2024.

3. Expand Vendor Database:

   • Increase the number of vendors listed in the Bill Pay database by 20% by the end of Q4 2024.

   • Ensure that at least 90% of commonly used vendors by our customers are available in the Bill Pay search results.

4. Optimize Mobile Experience:

   • Enhance the mobile Bill Pay search functionality to ensure a seamless experience, achieving a 95% success rate in mobile search transactions.

   • Implement voice search capabilities in the mobile Bill Pay feature, with 80% accuracy by Q4 2024.

5. Track and Analyze Usage:

   • Develop a tracking system to monitor Bill Pay search usage and user behavior, with monthly reports on search patterns and issues.

   • Use data analytics to identify and fix the top 10 search-related issues faced by users within the next two quarters.

Additional Initiatives:

• Conduct usability testing sessions with a diverse group of users to gather feedback and identify pain points.

• Collaborate with the customer support team to address common issues related to Bill Pay search and incorporate solutions into the system.

• Launch a marketing campaign to inform users about the enhanced Bill Pay search features and how to use them effectively.